As a tenant, you have the right to cancel your booking once it has been accepted. Before doing so, we recommend reviewing the Cancellation Policy for your listing and reading the article: How do cancellation policies work for tenants?
Steps to request a cancellation:
1. Access your client area on the Idealista website or app and go to the “Your Bookings” tab. Then, enter the details of the booking you need to cancel.
2. At the bottom of the booking detail page, check the Cancellation Policy that applies to you.
3. Next, click on “Cancel booking” and provide the reason for the cancellation.
After cancelling your booking, please note the following:
- If you are within the time frame of the applicable Cancellation Policy, the corresponding refund will be issued automatically. The money will take a few days to reach your bank account, depending on your bank.
- If you are outside the time frames, our Online Booking team will contact you to ask for more details regarding your reason for cancellation and determine whether a refund is appropriate.