I have made a booking and will not be using it, in what cases can I get my money back?

When you make a booking, you are agreeing to the Terms and Conditions of idealista, so any refund will be governed by the cancellation policy of the listing where you made your booking request.

During the course of your booking, you will encounter 3 different moments where you have the opportunity to cancel your booking and get your money back:

1. After selecting your room, you will need to provide a valid payment method in case your request is accepted. If the advertiser accepts your request, we will charge you the booking amount + the idealista service fee. From the moment your booking is accepted, you have 24 hours to cancel your booking and get 100% of your payment back if you no longer wish to use the room. The idealista service fee is non-refundable.
2. After these 24 hours following the acceptance of your booking, you can still cancel, but the amount of the refund will depend on the cancellation policy.
3. The third moment when you can cancel is within 48 hours after your check-in date.

When can’t I get my money back?

If the day of the booking arrives and check-in doesn’t take place, the money cannot be refunded. A refund will also not be possible in the following cases:

• If you do not like the property.
• If the property or its occupants do not align with your beliefs or ideologies (including cohabiting with people of a different sex).
• If the property is in a neighbourhood you consider dangerous or receives noise complaints.
• If you have difficulty getting to the property on the scheduled date or cannot stay there for the agreed duration.

If you need to request a refund, you can do so at check-in or within the following 48 hours if you experience any of these issues:

• Conditions different from the listing: If they try to charge you more than agreed, the room is not at the indicated address, or it does not resemble the photos.
• The room is unavailable: If you cannot stay in the property for the period you booked.
• Lack of basic conditions: If there are serious hygiene or habitability issues, such as a major pest infestation, structural damage affecting your safety, or the absence of essential services such as water and electricity.

We want your experience to be the best possible, so if something is wrong with your booking, we are here to help. 😊