Before submitting a booking request, you should review the information shown in the listing, including any additional payments that may be required to confirm the rental.
Once your booking request has been accepted through idealista, you don’t need to make any additional payments that weren’t previously specified in the listing.
However, if the listing states that certain amounts must be paid before moving in, such as a deposit, agency fees, membership fees, or other common rental costs, it’s correct for the advertiser or agency to request them.
Remember that payments managed by idealista, such as the first month’s rent and the service fee, are handled securely within the platform.
If you’re asked to make payments that weren’t mentioned in the listing or have any doubts about an amount, we recommend contacting the advertiser through idealista’s secure chat. You can also reach our support team at reservas@idealista.com or by calling our customer service line on 917 012 031, Monday to Friday from 9:00 to 21:00, and weekends from 10:00 to 18:00.