What’s the status of my booking?
When you submit a booking request through the Online Booking Service, you can check the status of your request at...
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The advertiser has made a counter-offer to my booking request – what does it mean?
What is a counter-offer? When you make a booking through idealista, you can be confident that what you see in... -
Why am I getting an error when trying to pay for my booking?
If you are getting an error when trying to pay for your booking, it could be due to several common... -
Can I change the dates of my booking?
Bookings made through idealista cannot be modified unilaterally, meaning that neither party (neither the host nor the tenant) can change... -
How can I resolve any doubts about my booking?
If you’ve submitted a Booking Request through idealista and, once it’s been accepted, you have questions about the room, we... -
What can I do if the room I booked on idealista isn’t as advertised?
If you’ve rented a room through idealista and discover upon arrival that it doesn’t match the listing, it’s important to... -
How long do I have to wait for my booking to be accepted?
When you make a booking on idealista, your request is automatically sent to the advertiser. If your request matches what... -
My booking has been accepted — why am I being asked for extra payments?
Before submitting a booking request, you should review the information shown in the listing, including any additional payments that may... -
Can I submit more than one booking request?
idealista’s Online Booking service is designed so you can rent the room you like best without having to wait more... -
I have a confirmed booking but can’t find the listing — how can I see it again?
It’s possible that the advertiser has removed the listing after confirming the booking, especially if it’s no longer available to... -
I need to change the dates of my booking – what happens with the idealista Insurance?
Bookings that include insurance can be modified by both the agency and the tenant, as long as idealista is duly... -
I need to cancel my booking – how do I know if I’m entitled to a refund? And if so, how long will it take to receive it?
If you’ve made a booking through idealista and, for any reason, need to cancel and request a refund, please note... -
I’ve made a booking request – when will my payment be processed?
Once your Booking Request is accepted by the advertiser, the monthly payment and idealista’s Service Fee will be charged immediately... -
Can I request a refund of the idealista Service Fee?
The idealista Service Fee covers the costs associated with the Online Booking Service provided on our platform, ensuring secure conditions... -
How can I report an issue with my room? And What is the timeframe for doing so?
Our aim is for your booking to run smoothly from the moment you make your request until the end of... -
After booking through idealista, is it necessary to sign a contract with the advertiser?
Yes, both the advertiser and the tenant are required to formalise a rental agreement once the booking has been confirmed....